Privacy Policy

1. Data we collect

Identity and contact data: your name, email address, date of birth, nationality, residential address, and where applicable your Telegram user ID and username.

Verification data: identity document images, selfie or liveness checks, and the results of sanctions, PEP and adverse-media screening.

Transaction data: amounts, currencies, exchange rates, destination country, recipient details you enter, card activity, and the status of each transfer.

Technical data: device and browser information, IP address, and app event logs used for security and fraud prevention.

2. Why we use it

To provide the service: opening your account, issuing virtual account details and cards, executing transfers, and supporting you when something goes wrong.

To meet legal obligations: identity verification, sanctions screening, transaction monitoring, record keeping, and reporting to competent authorities where required.

To protect the service: detecting and preventing fraud, unauthorised access and abuse.

To improve the product and, where you have consented, to send you updates. You can withdraw marketing consent at any time.

3. Legal bases

We rely on performance of our contract with you, compliance with legal obligations, our legitimate interests in securing and improving the service, and your consent where consent is required.

4. Who we share it with

Regulated banking and payment partners that hold funds and settle transfers, identity verification and screening providers, card issuing and processing partners, cloud hosting and infrastructure providers, and professional advisers.

Competent authorities, regulators and law enforcement where we are legally required to disclose. We never sell your personal data.

5. International transfers

Because MoneyChief moves money across borders, your data may be processed outside your country. Where that happens we rely on appropriate safeguards, such as standard contractual clauses or an adequacy decision.

6. How long we keep it

We keep identity, verification and transaction records for at least five years after your relationship with us ends, or longer where financial-crime law requires it. Technical logs are kept for a shorter period.

7. Your rights

Depending on where you live you may ask for a copy of your data, correction of inaccurate data, deletion, restriction, portability, or object to certain processing. Some rights are limited where we must keep records by law.

To exercise a right, or to complain, contact privacy@moneychief.money. You can also complain to your local data protection authority.

8. Security

Data is encrypted in transit and at rest. Access is limited to staff who need it. Full card numbers and security codes are never stored by MoneyChief — they are shown once, on demand, straight from the issuing partner.

9. Changes

We will post any update here and, where the change is material, notify you directly before it takes effect.